Position Specifics:

Department:  Parts

Reports to:    Parts Manager

Supervises:   None

Purpose:

Selling service parts, bulk fluids, attachments and accessories.  In addition, performs in-store customer service, overall organizational promotion, and stocking duties. Identifies and provides complete parts solutions for customers.

Responsibilities:

  • Quickly establish rapport and relationship with customers
  • Provides quality customer experience through knowledge, use of systems, and process execution
  • Provides parts recommendations including alternatives that meet customers’ needs
  • Fulfills online orders in timely manner and places in will call area
  • Effective use of computer applications including Sales Manual, JD Parts®, Parts Expert®, JD Point®, PartsAdvisor®, barcode system and Dealer Business System
  • Supplies Service Technicians with parts as required
  • Assists with preparing and maintaining professional showroom image and merchandise displays
  • Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to the Parts Sales Lead
  • Assists in keeping parts department clean and orderly
  • Assists in maintaining all departmental tools and equipment in good working order
  • Proactively seek and participate in available company‐sponsored training, in an effort to develop and advance knowledge base and skill set
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
  • Ensure that company’s reputation and image in the community is consistent with company Core Values
  • Safely operate a forklift and other related equipment as needed

Experience, Education, Skills and Knowledge:

  • High School diploma or equivalent experience
  • Ability to connect with customers, maintain professional image, establish rapport
  • Understands basic selling processes
  • Basic data entry/keyboarding skills and experience utilizing basic computer programs, for example Microsoft based products
  • Experience working both independently and in a team setting 
  • Physical ability to lift items weighing up to 75 lbs.
  • Highly developed interpersonal, organizational and communication skills 
  • Basic parts and machinery knowledge
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